Data Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you create an account, use our services or interact with Spinboss casino. We take your privacy seriously and set out below the types of information we process, why we process it and the choices you have about your data.

Types of data we collect

We collect information needed to provide and secure your account, to process transactions and to meet legal obligations. The categories below give a practical overview of the data we handle.

Personal data

Personal data includes the details you provide when registering or verifying your account, such as your name, date of birth, address, email address, telephone number and identity documents where required for verification. We also store payment details needed to process deposits and withdrawals. We only request information necessary for account setup, verification and regulatory compliance.

Technical data

Technical data covers information collected automatically when you use our services, including IP address, device identifiers, browser and operating system, language, and log data. We use cookies and similar technologies to remember preferences, keep you signed in and measure site performance.

Transactional and activity data

This includes deposits, withdrawals, payment confirmations, play history, bet and game activity, bonus and promotion activity, and records of customer service interactions. Transactional data is retained to support account management and dispute resolution.

How we use your information

We use personal and technical data to operate your account, verify identity, process payments, prevent fraud, and deliver customer support. We may also use information for system security, compliance with legal obligations, and to detect and prevent abuse. Where you have opted in, we may send marketing communications which you can withdraw at any time.

Data protection and retention

We protect your information using technical and organisational measures such as encryption, access controls and ongoing security reviews. Only authorised staff and approved service providers have access to personal data on a need to know basis. We retain data for as long as necessary to provide services, to comply with legal and regulatory obligations and to resolve disputes. Retention periods depend on the nature of the data and applicable law.

Cookies and tracking technologies

We use cookies, local storage and similar technologies for essential site functions, analytics and to deliver a smoother experience. You can manage cookie preferences through the cookie banner, your browser settings or account settings where available. Blocking certain cookies may limit functionality.

Your rights

You have rights including access to the personal data we hold about you, correction of inaccurate information, deletion in certain circumstances, restriction of processing, objection to certain uses and the right to data portability. To exercise these rights, use your account settings or contact us. We will verify requests to protect your privacy and respond within a reasonable time.

Information sharing and third parties

We share data with trusted third-party providers who perform services on our behalf, such as payment processors, identity verification and fraud prevention services, analytics providers and support platforms. We may disclose information when required by law, to protect our rights or to respond to lawful requests by public authorities. Third parties acting on our behalf are required to keep your data secure and use it only for authorised purposes.

Privacy policy updates

We may update this policy to reflect changes in practice or legal requirements. Material changes will be notified through your account or by posting an updated version here. For questions about this policy or to make a privacy request, contact [email protected].